How can we help?

Nothing dramatic. We write again after a week, then two, then three. After about a month we quietly ask your trusted contacts if you're okay. Only if they say no, or nobody answers after another two weeks, do your “just in case” things go out. Any reply from you at any point stops the whole thing.

Yes. You pick the sender name, the subject line and the wording, and we never put our name in it. Some people make it look like a storage notice; some make it look like a newsletter. Change it any time in Check-ins.

Pause check-ins before you go, for as long as you like. While paused, nothing is sent and nothing is delivered, no matter how long you're away.

One question, “Is D okay?”, with a yes and a no. Never what you've kept, who it's for, or anything else about your box.

PADDLE.NET* LVG. Our payment partner is the merchant of record, so neither our name nor what we do appears anywhere on the statement or the receipt.

Always. Settings has “Export my box”, which gives you a folder of your letters, videos and photos in ordinary formats. If you close your account, you choose whether to deliver everything now, take a copy and let go, or let it all go.