Privacy

What we keep, and what we'd never do with it.

We store what you put in your box so we can deliver it when you ask. We encrypt it, we don't read it, we don't sell anything, and we don't show ads. Your trusted contacts and recipients see only what you decide they should. You can take everything out, or delete it all, whenever you like.

What we store

Your email address, your first name, the letters, videos, photos and files you add, the recipients and trusted contacts you name, your check-in settings, and the usual technical records (sign-in times, device type) needed to keep the account secure.

[Legal body for this section. Keep the plain-language box above as the first thing people read in every section; the legal text follows it.]

Why we store it

[Purposes and legal bases. Delivery on your instructions, security, billing via the payment partner, legal obligations.]

Who can see it

PlainlyNobody at Lovingli reads your letters or watches your videos. Content is encrypted at rest; staff access is limited to what's needed to keep the service running and is logged. We use a small number of providers (hosting, email delivery, payments) under contracts that forbid them from using your data for anything else.

[Processors list, transfers, safeguards.]

Discretion

By design, our name doesn't appear on your bank statement, in your check-in emails, or in the browser tab unless you choose otherwise. That's a product choice, not a loophole: the data we hold is the same, and you can see all of it from Settings.

Trusted contacts and recipients

When you name someone, we store the name and contact details you give us and tell them the minimum: that you named them, and (for trusted contacts) one question if we lose touch with you. They can ask us to stop at any time.

[Their rights, how we handle their requests.]

How long we keep things

For as long as your account is open. Delivered items stay available to recipients for 12 months (or 15 if they ask for more time), then are deleted. If you close your box, we delete everything within 30 days, except what the law requires us to keep.

Your rights

[Access, portability (Export my box), correction, deletion, objection, complaints to the supervisory authority.]

Contact

Write to privacy@lovingli.com. [Controller legal name and address. DPO if appointed.]